MyMechanic AS Kundesenter
Support

Etter at dere har meldt inn sak - åpne denne lenken: https://mymechanic.screenconnect.com/

Når vi tar tak i saken, sender vi deg en kode som du skriver inn i lenken ovenfor. Da installeres det et program som gjør at vi kan ta over datamaskinen din å hjelpe deg!

  1. MyMechanic AS Kundesenter
  2. MyMechanic Tuning og Diagnose

MyMechanic Tuning og Diagnose

Velkommen!
Send oss en forespørsel og vi vil svare deg innen kort tid.

Tuning av filer

Tuning av filer

Obligatoriske felt er merket med stjerne*
Medium
Dra og slipp filer, lim inn skjermbilder eller bla gjennom
Levert av Jira Service Management
{"xsrfToken":"e457f9b2d48b21a049f4aee9b2d4680f31aad415_lout","branding":{"id":"10","key":"mymtd","name":"MyMechanic Tuning og Diagnose","portalBaseUrl":"/servicedesk/customer/portal/10","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/10/8","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#941921","headerLinkHoverBGColor":"#941921","headerBadgeColor":"#941921"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9a2f0f9b-9d4e-44e5-8c15-27b8605948dd/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZDE5NmE0ZS00ODU1LTRlYjUtYjRhMC04YmMyOGZkZDFlZmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlhMmYwZjliLTlkNGUtNDRlNS04YzE1LTI3Yjg2MDU5NDhkZCI6WyJyZWFkIl19LCJleHAiOjE3NTE2MjkyNDMsIm5iZiI6MTc1MTYyODY0M30.p27Fb2kAfgN6Iu4j0vmk-5eForLeZLg_tMjE-w-l7z0&client=5d196a4e-4855-4eb5-b4a0-8bc28fdd1efb&mode=fit","logoId":"9a2f0f9b-9d4e-44e5-8c15-27b8605948dd","isLogoAvailable":true,"helpCenterTitle":"Velkommen til Kundesenter","sharedPortalName":"MyMechanic AS Kundesenter","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"no-NO":{"helpCenterTitle":"Velkommen til Kundesenter","sharedPortalName":"MyMechanic AS Kundesenter","localeDisplayName":"norsk (Norge)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"no-NO","userLanguageTag":"no-NO","portalThemeColor":"#c62f2d","helpCenterTitleColor":"#1b242b","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZDE5NmE0ZS00ODU1LTRlYjUtYjRhMC04YmMyOGZkZDFlZmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NTE2MjkyNDMsIm5iZiI6MTc1MTYyODY0M30.QnlNXgHSEDpuQdWcTC1Ut62OPztqkEIi58xYEEU0O3c&client=5d196a4e-4855-4eb5-b4a0-8bc28fdd1efb&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#c62f2d","topBarTextColor":"#1b242b","hasTopBarBeenSplit":true},"portal":{"id":"10","key":"mymtd","projectId":10009,"serviceDeskId":10,"name":"MyMechanic Tuning og Diagnose","description":"<p>Velkommen!<br> Send oss en forespørsel og vi vil svare deg innen kort tid.</p>","portalBaseUrl":"/servicedesk/customer/portal/10","reqTypes":[{"id":"69","name":"AMS Performance forespørsel","descriptionHtml":"","callToAction":"AMS Performance forespørsel","introHtml":"","icon":10469,"iconUrl":"https://mymechanic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[24],"key":""},{"id":"67","name":"Autel J2534 Interface for OE software forespørsel","descriptionHtml":"","callToAction":"Autel J2534 Interface for OE software forespørsel","introHtml":"","icon":10469,"iconUrl":"https://mymechanic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[24],"key":""},{"id":"66","name":"Autel Support","descriptionHtml":"","callToAction":"Autel Support","introHtml":"<p>Her kan du sende inn forespørsel på support av ditt Autel produkt. Standard support sånn som få produktet i gang er gratis, utover dette blir fakturert per time.</p>","icon":10458,"iconUrl":"https://mymechanic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[24],"key":""},{"id":"65","name":"Kampanje","descriptionHtml":"","callToAction":"Kampanje","introHtml":"<p>Kampanje</p>","icon":10458,"iconUrl":"https://mymechanic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[24],"key":""},{"id":"75","name":"Lastebil - Diagnose - Programmering","descriptionHtml":"","callToAction":"Lastebil - Diagnose - Programmering","introHtml":"<p>Her kan du bestille diagnose eller programmering.</p>","icon":10559,"iconUrl":"https://mymechanic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10559","groups":[24],"key":""},{"id":"63","name":"Prisforespørsel","descriptionHtml":"","callToAction":"Prisforespørsel","introHtml":"<p>Prisforespørsel</p>","icon":10458,"iconUrl":"https://mymechanic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[24],"key":""},{"id":"61","name":"Support Tuning","descriptionHtml":"","callToAction":"Support Tuning","introHtml":"<p>Support Tuning</p>","icon":10466,"iconUrl":"https://mymechanic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[24],"key":""},{"id":"44","name":"Support Diagnose/Programmering","descriptionHtml":"","callToAction":"Support Diagnose/Programmering","introHtml":"<p>Support Diagnose</p>","icon":10466,"iconUrl":"https://mymechanic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[24],"key":""},{"id":"62","name":"Tuning av filer","descriptionHtml":"","callToAction":"Tuning av filer","introHtml":"<p>Tuning av filer</p>","icon":10490,"iconUrl":"https://mymechanic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[24],"key":""},{"id":"56","name":"Forespørsler som er sendt som e-post","descriptionHtml":"","callToAction":"Forespørsler som er sendt som e-post","introHtml":"<p>Forespørsel mottatt fra din e-poststøttekanal.</p>","icon":10492,"iconUrl":"https://mymechanic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":24,"name":"Support"}],"orderMapping":{"24":[75,44,61,62,63,66,69,67,65],"20":[44],"19":[44]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a2e21fc2-9611-3e92-8c7a-ad8637f29c5b","appLinkName":"System Confluence","appLinkUrl":"https://mymechanic.atlassian.net/wiki","spaceKey":"MYMTD","spaceName":"MyMechanic Tuning og Diagnose","spaceUrl":"https://mymechanic.atlassian.net/wiki/spaces/MYMTD","isServer":false},"labels":[],"projectKey":"MYMTD","serviceDeskId":10,"kbLinkDomainURLs":["https://mymechanic.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":10,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MYMTD","userLanguageHeader":"Support","userLanguageMessageWiki":"<p>Etter at dere har meldt inn sak - åpne denne lenken: <a href=\"https://mymechanic.screenconnect.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://mymechanic.screenconnect.com/</a></p>\n<p>Når vi tar tak i saken, sender vi deg en kode som du skriver inn i lenken ovenfor. Da installeres det et program som gjør at vi kan ta over datamaskinen din å hjelpe deg!</p>","defaultLanguageHeader":"Support","defaultLanguageMessage":"Etter at dere har meldt inn sak - åpne denne lenken: https://mymechanic.screenconnect.com/\n\nNår vi tar tak i saken, sender vi deg en kode som du skriver inn i lenken ovenfor. Da installeres det et program som gjør at vi kan ta over datamaskinen din å hjelpe deg!","defaultLanguageDisplayName":"norsk (Norge)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZDE5NmE0ZS00ODU1LTRlYjUtYjRhMC04YmMyOGZkZDFlZmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE2Mjk4NDMsIm5iZiI6MTc1MTYyODY0M30.csHXI2yuUAnEDNgpWtE3hCgU5l2K_bJy7jITivESvB8","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"5d196a4e-4855-4eb5-b4a0-8bc28fdd1efb","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":62,"projectId":10009,"issueType":{"id":"10039","name":"Serviceforespørsel"},"form":{"name":"Tuning av filer","descriptionHtml":"","callToAction":"Tuning av filer","intro":"<p>Tuning av filer</p>","instructions":"","icon":10490,"iconUrl":"https://mymechanic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-postbekreftelse til","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10102","fieldConfigId":"10207","label":"Registreringsnummer","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10096","fieldConfigId":"10200","label":"Telefonnummer","description":"","descriptionHtml":"","required":true,"displayed":true,"defaultObject":"+47","presetValues":[],"defaultObjectAsJson":"\"+47\""},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Sammendrag","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beskrivelse","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10106","fieldConfigId":"10212","label":"Alternativer for diesel","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10381","label":"Stage 1","selected":false,"children":[]},{"value":"10382","label":"Stage 2","selected":false,"children":[]},{"value":"10383","label":"Stage 3","selected":false,"children":[]},{"value":"10384","label":"DPF/FAP Delete","selected":false,"children":[]},{"value":"10385","label":"EGR/AGR Removal","selected":false,"children":[]},{"value":"10386","label":"SCR/AdBlue/UREA Delete","selected":false,"children":[]},{"value":"10387","label":"Speed Limiter/Vmax Modify","selected":false,"children":[]},{"value":"10388","label":"Throttle Valve TVA Disable","selected":false,"children":[]},{"value":"10389","label":"Swirl valve/Flaps off","selected":false,"children":[]},{"value":"10390","label":"DTCs selectivity Off","selected":false,"children":[]},{"value":"10391","label":"Checksum Correction","selected":false,"children":[]},{"value":"10392","label":"Back to Orginal","selected":false,"children":[]}]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10107","fieldConfigId":"10213","label":"Alternativer for bensin","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10393","label":"Stage 1","selected":false,"children":[]},{"value":"10394","label":"Stage 2","selected":false,"children":[]},{"value":"10395","label":"Stage 3","selected":false,"children":[]},{"value":"10396","label":"NOX Off","selected":false,"children":[]},{"value":"10397","label":"Full Decat/Second Lambda/OPF/GPF Removal","selected":false,"children":[]},{"value":"10398","label":"Speed limit/Vmax Modify","selected":false,"children":[]},{"value":"10399","label":"Swirl Valve/Flaps Off","selected":false,"children":[]},{"value":"10400","label":"Secondary Air System Disable","selected":false,"children":[]},{"value":"10401","label":"DTCs Selectivity Off","selected":false,"children":[]},{"value":"10402","label":"Readiness Codes Monitor Ready","selected":false,"children":[]},{"value":"10403","label":"Full IMMO Off/EPROM IMMO Off","selected":false,"children":[]},{"value":"10404","label":"Pop&Bangs","selected":false,"children":[]},{"value":"10405","label":"E85 Flex Fuel Adaptation","selected":false,"children":[]},{"value":"10406","label":"E85 Flex Fuel Adaptation+Stage 1","selected":false,"children":[]}]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10108","fieldConfigId":"10214","label":"Alternativer for Girboks","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10407","label":"DSG DQ200 Gearbox Tuning","selected":false,"children":[]},{"value":"10408","label":"DSG DQ250 Gearbox Tuning","selected":false,"children":[]},{"value":"10409","label":"DQ500 Gearbox Tuning","selected":false,"children":[]},{"value":"10410","label":"DQ501 Gearbox Tuning","selected":false,"children":[]},{"value":"10411","label":"DQ380/DL382 Gearbox Tuning","selected":false,"children":[]},{"value":"10412","label":"V30/VL300 Gearbox Tuning","selected":false,"children":[]},{"value":"10413","label":"DL800 Gearbox Tuning","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Prioritet","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Vedlegg","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/10/create/62","requestValidateBaseUrl":"/servicedesk/customer/portal/10/validate/62","calendarParams":{"firstDay":1,"date":"2025-07-04T13:30:43+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a2e21fc2-9611-3e92-8c7a-ad8637f29c5b","appLinkName":"System Confluence","appLinkUrl":"https://mymechanic.atlassian.net/wiki","spaceKey":"MYMTD","spaceName":"MyMechanic Tuning og Diagnose","spaceUrl":"https://mymechanic.atlassian.net/wiki/spaces/MYMTD","isServer":false},"labels":[],"projectKey":"MYMTD","serviceDeskId":10,"kbLinkDomainURLs":["https://mymechanic.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZDE5NmE0ZS00ODU1LTRlYjUtYjRhMC04YmMyOGZkZDFlZmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE2Mjk4NDMsIm5iZiI6MTc1MTYyODY0M30.csHXI2yuUAnEDNgpWtE3hCgU5l2K_bJy7jITivESvB8","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"5d196a4e-4855-4eb5-b4a0-8bc28fdd1efb","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=mymechanic","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"e457f9b2d48b21a049f4aee9b2d4680f31aad415_lout","baseUrl":"https://mymechanic.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://mymechanic.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["januar","februar","mars","april","mai","juni","juli","august","september","oktober","november","desember"],"monthsShort":["jan","feb","mar","apr","mai","jun","jul","aug","sep","okt","nov","des"],"weekdaysShort":["sø","ma","ti","on","to","fr","lø"],"weekdays":["søndag","mandag","tirsdag","onsdag","torsdag","fredag","lørdag"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"5d196a4e-4855-4eb5-b4a0-8bc28fdd1efb","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"69152a8ae75e44d5968dfabbf979aee2","siteDefaultLanguageTag":"no-NO","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}