Jira Service Management

{"xsrfToken":"0b689187-aebc-4d9d-a172-a8a105e53309_1da97a6c99a770c4a7d0a0ff018121428a9282d3_lout","branding":{"id":"7","key":"mymas","name":"MyMechanic AS","portalBaseUrl":"/servicedesk/customer/portal/7","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/7/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#941921","headerLinkHoverBGColor":"#941921","headerBadgeColor":"#941921"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9a2f0f9b-9d4e-44e5-8c15-27b8605948dd/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZDE5NmE0ZS00ODU1LTRlYjUtYjRhMC04YmMyOGZkZDFlZmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlhMmYwZjliLTlkNGUtNDRlNS04YzE1LTI3Yjg2MDU5NDhkZCI6WyJyZWFkIl19LCJleHAiOjE2ODY0MzM4MDUsIm5iZiI6MTY4NjQzMzIwNX0.gqwzfxlgpWOu0rgEKk8wEjFDwVIoyHY8e1wCbjBz4iw&client=5d196a4e-4855-4eb5-b4a0-8bc28fdd1efb&mode=fit","logoId":"9a2f0f9b-9d4e-44e5-8c15-27b8605948dd","isLogoAvailable":true,"helpCenterTitle":"Velkommen til Kundesenter","sharedPortalName":"MyMechanic AS Kundesenter","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"no-NO":{"helpCenterTitle":"Velkommen til Kundesenter","sharedPortalName":"MyMechanic AS Kundesenter","localeDisplayName":"norsk (Norge)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"no-NO","userLanguageTag":"no-NO","portalThemeColor":"#c62f2d","helpCenterTitleColor":"#1b242b","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"7","key":"mymas","projectId":10006,"serviceDeskId":7,"name":"MyMechanic AS","description":"Velkommen! Send oss en forespørsel og vi vil svare deg innen kort tid.\nVi kan også kontaktes på:\nAdresse: Terminalen 1, 7080 Heimdal Telefon: 72 88 86 00 E-post: Verksted@mymechanic.no Skal du sende pakke til oss? Merk mottaker med Jørgen Gomo, 92868998\nVåre åpningstider er mandag til fredag 08:00 til 16:00","portalBaseUrl":"/servicedesk/customer/portal/7","onlyPortal":false,"reqTypes":[{"id":"42","name":"Bestill EU-Kontroll","descriptionHtml":"","callToAction":"Bestill EU-Kontroll","introHtml":"Bestill EU-kontroll","icon":10491,"iconUrl":"https://mymechanic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[7],"key":""},{"id":"64","name":"Bestill Oppdatering Diagnose","descriptionHtml":"","callToAction":"Bestill Oppdatering Diagnose","introHtml":"Bestill Oppdatering Diagnose","icon":10458,"iconUrl":"https://mymechanic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[7],"key":""},{"id":"1","name":"Bestill Service/Verkstedtime","descriptionHtml":"","callToAction":"Bestill Service/Verkstedtime","introHtml":"Bestill service/verkstedtime","icon":10491,"iconUrl":"https://mymechanic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[7],"key":""},{"id":"76","name":"Bli leverandør?","descriptionHtml":"","callToAction":"Bli leverandør?","introHtml":"Ønsker du å bli leverandør av vårt sortement?","icon":10480,"iconUrl":"https://mymechanic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[7],"key":""},{"id":"77","name":"Deleforespørsel","descriptionHtml":"Her kan du spørre oss om deleforespørsel og pris på dette. Vi skaffer det meste.","callToAction":"Deleforespørsel","introHtml":"Deleforespørsel og pris","icon":10553,"iconUrl":"https://mymechanic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[7],"key":""},{"id":"71","name":"Diagnose / Programmering / Teknisk Support","descriptionHtml":"","callToAction":"Diagnose / Programmering / Teknisk Support","introHtml":"Ønsker du hjelp med diagnose, programmering eller bare teknisk support? Ta kontakt nedenfor","icon":10469,"iconUrl":"https://mymechanic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[7],"key":""},{"id":"73","name":"ECU Swap","descriptionHtml":"","callToAction":"ECU Swap","introHtml":"","icon":10472,"iconUrl":"https://mymechanic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[7],"key":""},{"id":"18","name":"Kontakt oss","descriptionHtml":"","callToAction":"Kontakt oss","introHtml":"Kontakt oss","icon":10491,"iconUrl":"https://mymechanic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[7],"key":""},{"id":"68","name":"Reperasjon av elektronikk","descriptionHtml":"<a href=\"https://www.mycartech.no/wp-content/uploads/Sendingsskjema-rep-elektronikk.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">PDF Skjema som må være med forsendelsen</a> <a href=\"https://www.mycartech.no/wp-content/uploads/Sendingsskjema-rep-elektronikk.docx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Word Skjema som må være med forsendelsen</a>","callToAction":"Reperasjon av elektronikk","introHtml":"Pakker sendes til MyMechanic AS, Terminalen 1, 7080 Heimdal. Angi Jørgen Gomo, 92868998 som mottaker. Viktig at sendingsskjema er inkludert i sendingen.","icon":10472,"iconUrl":"https://mymechanic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[7],"key":""},{"id":"5","name":"Be om admin-tilgang","descriptionHtml":"","callToAction":"Be om admin-tilgang","introHtml":"Hvis du for eksempel trenger å administrere JIRA.","icon":10504,"iconUrl":"https://mymechanic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[],"key":""},{"id":"11","name":"Be om ny maskinvare","descriptionHtml":"","callToAction":"Be om ny maskinvare","introHtml":"For eksempel en ny mus eller skjerm.","icon":10475,"iconUrl":"https://mymechanic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10475","groups":[],"key":""},{"id":"10","name":"Be om nytt programvare","descriptionHtml":"","callToAction":"Be om nytt programvare","introHtml":"Hvis du trenger en programvarelisens, send forespørsel her.","icon":10479,"iconUrl":"https://mymechanic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[],"key":""},{"id":"2","name":"Fiks et kontoproblem","descriptionHtml":"","callToAction":"Fiks et kontoproblem","introHtml":"Har du problemer med å få tilgang til visse nettsteder eller systemer? Vi vil hjelpe deg.","icon":10472,"iconUrl":"https://mymechanic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"13","name":"Forespørsler som er sendt som e-post","descriptionHtml":"","callToAction":"Forespørsler som er sendt som e-post","introHtml":"Forespørsel mottatt fra din e-poststøttekanal.","icon":10492,"iconUrl":"https://mymechanic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"3","name":"Få en gjeste-wifi-konto","descriptionHtml":"","callToAction":"Få en gjeste-wifi-konto","introHtml":"Reis en forespørsel for å be om temp wifi-tilgang for gjester.","icon":10474,"iconUrl":"https://mymechanic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[],"key":""},{"id":"43","name":"Kampanje","descriptionHtml":"","callToAction":"Kampanje","introHtml":"Kampanje","icon":10491,"iconUrl":"https://mymechanic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"70","name":"Kampanje - Tuning / Oljeskift","descriptionHtml":"","callToAction":"Kampanje - Tuning / Oljeskift","introHtml":"","icon":10491,"iconUrl":"https://mymechanic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"14","name":"Ny mobilenhet","descriptionHtml":"","callToAction":"Ny mobilenhet","introHtml":"Trenger du mobiltelefon eller tidspunkt for erstatning? Gi oss beskjed.","icon":10471,"iconUrl":"https://mymechanic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[],"key":""},{"id":"7","name":"Nye ansatte","descriptionHtml":"","callToAction":"Nye ansatte","introHtml":"Be om tilgang for nye ansatte.","icon":10499,"iconUrl":"https://mymechanic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"16","name":"Oppgrader eller endre en server","descriptionHtml":"","callToAction":"Oppgrader eller endre en server","introHtml":"Du kan for eksempel oppgradere VPN-serveren.","icon":10510,"iconUrl":"https://mymechanic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[],"key":""},{"id":"17","name":"Oppgrader eller endre et administrert system","descriptionHtml":"","callToAction":"Oppgrader eller endre et administrert system","introHtml":"For eksempel, oppgrader JIRA.","icon":10503,"iconUrl":"https://mymechanic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[],"key":""},{"id":"74","name":"Oppsigelse av Autel oppdateringslisens","descriptionHtml":"","callToAction":"Oppsigelse av Autel oppdateringslisens","introHtml":"Oppsigelse av Autel oppdateringslisens","icon":10559,"iconUrl":"https://mymechanic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10559","groups":[],"key":""},{"id":"9","name":"Sett opp en videresending av en telefonlinje","descriptionHtml":"","callToAction":"Sett opp en videresending av en telefonlinje","introHtml":"Be om en videreføring av våre telefonsystemer for en spesifikk dato og klokkeslett.","icon":10477,"iconUrl":"https://mymechanic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"Vanlige forespørsler"}],"orderMapping":{"7":[77,76,1,42,18,71,68,73,64],"8":[1,10,11,14],"9":[2,3,5,7],"10":[9,16],"11":[10,17]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a2e21fc2-9611-3e92-8c7a-ad8637f29c5b","appLinkName":"System Confluence","spaceKey":"MYMAS","spaceName":"MyMechanic AS","isServer":false},"labels":[],"projectKey":"MYMAS","serviceDeskId":7},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MYMAS","userLanguageHeader":"Til informasjon","userLanguageMessageWiki":"Timebestilling:\nHvis du har bestilt verkstedtime og ikke møter til avtalt tid vil det komme ett \"IKKE MØTT\" gebyr på 500kr.\nAvbestillinger av time skal skje 24 timer før oppsatt time.\nFerdigstilt bil:\nNår kunde har fått beskjed om at kjøretøyet er ferdigstilt, ber vi om at denne hentes og betales innen 24 timer. Hvis kjøretøyet ikke blir hentet og oppgjort innen frist påkommer en døgnpris på parkering.\n250 kr pr. døgn.\nVi har dessverre sett oss nødt til å innføre dette da vi trenger oppstillingsplass til innkommende kunder.","defaultLanguageHeader":"Til informasjon","defaultLanguageMessage":"Timebestilling:\n\nHvis du har bestilt verkstedtime og ikke møter til avtalt tid vil det komme ett \"IKKE MØTT\" gebyr på 500kr.\n\nAvbestillinger av time skal skje 24 timer før oppsatt time.\n\nFerdigstilt bil:\n\nNår kunde har fått beskjed om at kjøretøyet er ferdigstilt, ber vi om at denne hentes og betales innen 24 timer. Hvis kjøretøyet ikke blir hentet og oppgjort innen frist påkommer en døgnpris på parkering.\n\n250 kr pr. døgn.\n\nVi har dessverre sett oss nødt til å innføre dette da vi trenger oppstillingsplass til innkommende kunder.","defaultLanguageDisplayName":"norsk (Norge)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":18,"projectId":10006,"form":{"name":"Kontakt oss","descriptionHtml":"","callToAction":"Kontakt oss","intro":"Kontakt oss","instructions":"","icon":10491,"iconUrl":"https://mymechanic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-postbekreftelse til","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Emne","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Beskrivelse","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","fieldId":"customfield_10105","fieldConfigId":"10210","label":"Fornavn og etternavn","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10096","fieldConfigId":"10200","label":"Telefonnummer","description":"","descriptionHtml":"","required":true,"displayed":true,"defaultObject":"+47","presetValues":[],"defaultObjectAsJson":"\"+47\""},{"fieldType":"checkbox","fieldId":"customfield_10101","fieldConfigId":"10206","label":"Privat/Firma","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10379","label":"Privatperson","selected":false,"children":[]},{"value":"10380","label":"Firma","selected":false,"children":[]}]},{"fieldType":"text","fieldId":"customfield_10102","fieldConfigId":"10207","label":"Registreringsnummer","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Vedlegg","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/18","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/18","calendarParams":{"firstDay":1,"date":"2023-06-10T23:40:04+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a2e21fc2-9611-3e92-8c7a-ad8637f29c5b","appLinkName":"System Confluence","spaceKey":"MYMAS","spaceName":"MyMechanic AS","isServer":false},"labels":[],"projectKey":"MYMAS","serviceDeskId":7},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZDE5NmE0ZS00ODU1LTRlYjUtYjRhMC04YmMyOGZkZDFlZmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2ODY0MzQ0MDQsIm5iZiI6MTY4NjQzMzIwNH0.z4yDnhARRwwP7zfAlI32mjKQ_WRJnLufgIEDh6maqf0","targetCollection":"upload-project-10006","endpointUrl":"https://api.media.atlassian.com","clientId":"5d196a4e-4855-4eb5-b4a0-8bc28fdd1efb","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}